Privacy Policy

Knexia AI, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, password, business name, phone number
• Business Information: Company details, services, hours, pricing
• Payment Information: Processed securely via Stripe (we don't store card details)
• Communication Data: Support tickets, emails, feedback

1.2 Information Collected Automatically

• Call Data: Phone numbers, call duration, timestamps, recordings, transcripts
• Usage Data: Feature usage, API calls, performance metrics
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, preference cookies

1.3 Information from Third Parties

• OAuth Providers: Google account info (if you sign in with Google)
• Calendar Data: Availability information (with your permission)
• Website Scraping: Public business information from your website

2. How We Use Your Information

2.1 To Provide Services

• Answer calls on behalf of your business
• Process and route calls appropriately
• Generate AI responses based on your business information
• Schedule appointments and manage calendars

2.2 To Improve Services

• Analyze call patterns and improve AI accuracy
• Develop new features based on usage
• Train our AI models (using anonymized data)
• Generate analytics and insights

2.3 For Business Operations

• Process payments and manage subscriptions
• Send service updates and notifications
• Provide customer support
• Ensure security and prevent fraud

3. Data Retention

4. Information Sharing

4.1 We Share Information With:

• Service Providers:
  • Twilio (phone services)
  • Stripe (payment processing)
  • Google Cloud (infrastructure)
  • MongoDB Atlas (database hosting)
• Your Authorized Users: Team members you grant access
• Legal Requirements: When required by law or court order

4.2 We Do NOT:

• Sell your personal information
• Share data with advertisers
• Use your business data for competing services

5. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Regular security audits
• Access controls and authentication
• Secure data centers
• Regular backups

6. Your Rights and Choices

6.1 You Have the Right To:

• Access: Request a copy of your data
• Correct: Update inaccurate information
• Delete: Request deletion of your account and data
• Export: Receive your data in a portable format
• Restrict: Limit how we process your data
• Object: Opt-out of certain uses

6.2 To Exercise Rights:

Email us at privacy@knexia.ai with your request.

7. Cookie Policy

We use cookies for:

• Essential Cookies: Required for service functionality
• Analytics Cookies: To understand usage patterns
• Preference Cookies: To remember your settings

You can control cookies through your browser settings.

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from children.

9. International Data Transfers

We process data in the United States. By using our Service, you consent to data transfer to the US.

10. California Privacy Rights (CCPA)

California residents have additional rights under CCPA:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

11. GDPR Compliance (EU Users)

For EU users, we comply with GDPR requirements:

• Legal Basis: Contract performance, legitimate interests, consent
• Data Protection Officer: Contact at dpo@knexia.ai
• EU Representative: Available upon request

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to Privacy Policy

We may update this policy periodically. We'll notify you of material changes via email or service notification.

14. Contact Information

15. Privacy Shield and Frameworks

We adhere to applicable privacy frameworks and work toward compliance with international standards.